Terms and Conditions

    1. Acceptance of Terms

    By accessing or using this website, booking an appointment, or engaging the services of Tash Rae Dietitian ("we", "us", "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or services.

    2. Services Provided

    Tash Rae Dietitian provides nutrition and dietetic services including, but not limited to, individual consultations, online consultations, group programs, and nutrition education. Services may be delivered in person or online, depending on the service selected.

    All information and services provided are intended to support health and wellbeing and are not a substitute for medical diagnosis or treatment by a medical practitioner.

    3. Client Responsibilities

    Clients agree to provide accurate, complete, and up-to-date information regarding their health, medical history, and dietary needs. We are not responsible for any outcomes resulting from incomplete or inaccurate information provided by the client.

    4. Appointments, Cancellations & No-Shows

    Appointments must be cancelled or rescheduled with at least 24 hours’ notice. Notice must be provided via phone, email, or the online booking system.

    Late cancellations (less than 24 hours’ notice) or failure to attend a scheduled appointment (no-show) will incur a fee of 50% of the full consultation fee. Discretion may be applied in cases of genuine emergencies.

    5. Refund Policy

    Appointments:

    • Refunds are not available once a consultation has been delivered.
    • Cancellations with 48 hours’ notice may be credited toward a future appointment.
    • If rescheduling is not possible, a refund may be provided where cancellation occurs with at least 48 hours’ notice.

    Programs & Packages:

    • Prepaid programs or packages are non-refundable if you choose to withdraw before completing the agreed sessions.
    • Refunds will only be provided in accordance with Australian Consumer Law where services are not delivered as promised.
    • In cases of illness or exceptional circumstances, credits or rescheduling may be offered at the discretion of the dietitian.

    6. Payments

    Payment terms vary depending on the service and may include upfront payment, payment at the time of booking, or invoicing. All fees will be clearly communicated prior to service delivery.

    7. Website Use & Content

    This website may contain information, resources, and blog content intended for general education purposes only. Content should not be relied upon as personalised nutrition or medical advice.

    You agree not to misuse this website, interfere with its functionality, or use the content for unlawful purposes.

    8. Intellectual Property

    All content on this website, including text, images, branding, graphics, and logos, is the intellectual property of Tash Rae Dietitian unless otherwise stated. Content may not be copied, reproduced, or distributed without prior written permission.

    9. Client Information & Privacy

    We collect and store client information necessary to deliver our services. All personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

    10. Limitation of Liability

    To the fullest extent permitted by law, Tash Rae Dietitian is not liable for any direct or indirect loss, injury, or damage resulting from:

    • Use or misuse of information provided
    • Participation in services
    • Website interruptions or errors

    Individual results may vary, and no guarantees are made regarding outcomes.

    11. Third-Party Links

    This website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those external sites.

    12. Changes to Terms & Conditions

    We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once published on this website.

    13. Governing Law

    These Terms & Conditions are governed by the laws of Queensland, Australia, and applicable Commonwealth laws. Online consultations may be provided to clients in other Australian states.

    14. Contact Information

    If you have any questions regarding these Terms & Conditions, please contact:

    Email: tashrae.dietitian@gmail.com